1.1.4.7.4. Edit ticket of a specific user

1.1.4.7. Create, combine, edit and delete tickets 1.1.4.7.4. Edit ticket of a specific user
Prev	Next

	Note
	Editing tickets is only possible for a specific user, not for all users.

In order to edit tickets for an individual user proceed as follows:

Call up

Optionally you can filter before.

Detailed information on this is found under Section 1.1.3, “Find users”.

In the table row of the desired user, in the Actions column click on Tickets.

-> The Manage tickets page appears. All available tickets of the respective user are listed in the Tickets section.

Invalid tickets are marked in red. (The ticket is expired or deactivated.)

Structure of the window

The Manage tickets page is subdivided in four sections:

User information: User name and email address is shown.
Filter: If many tickets exist, then it makes sense to filter the ticket display.
In the Portal input field you can insert the desired portal and / or select one or more options (Ctrl key) under Facet, Type, Enabling or Validity.
Via Reset filters all filters are removed.
Actions:
The following actions can be performed:
- Create ticket: Create new ticket
  Clicking on the button the Create tickets page appears.
  A detailed description is found under Section 1.1.4.7.1, “Create parts ticket” or Section 1.1.4.7.2, “Create time ticket”.
  The figure exemplifies the settings for the creation of a Time Ticket.
  -> After clicking on Create the created ticket is also displayed in the Tickets section.
- Delete tickets:
  In the table, select the desired ticket(s) and then click on the Delete tickets button.
  -> The same-named page appears with the respective message: "Are you sure you want to delete tickets?"
  With click on Delete the desired tickets are deleted.
- Enable tickets:
  Select the desired ticket(s) in the table and then click on the Enable tickets button.
  -> The same-named page appears with a message: "Are you sure you want to enable tickets?"
  With click on Enable the desired tickets are enabled.
- Disable tickets:
  Select the desired ticket(s) in the table and then click on the Disable tickets button.
  -> The same-named page with a respective message appears: " Are you sure you want to disable tickets?"
  Clicking on Disable the desired tickets are disabled.
Tickets: Listing of all tickets of all portals concerning the user displayed under User information.
In the following the table structure and the possible actions are explained:
Meaning of the individual columns
- Checkboxes: For those lines where the action has to apply for, select the checkbox.
- Type: Shows the ticket type, either Parts Ticket (GenerationAmount) or Time Ticket (GenerationPeriod).
- Facet: currently only "Catalogs"
- Portal: Portal name
- Created: Creation date of the ticket
- Enabled: Shows, whether the ticket is currently enabled or disabled .
- Actions: For each ticket the following actions can be performed:
  - Edit
    Clicking on the button the same-named page opens.
    The figure exemplifies settings of the type "GenerationAmount"
    Perform the desired changes and confirm with Save.
  - Delete
    Clicking on the button the same-named page opens with a respective message: "Are you sure you want to delete tickets?"
    Clicking on Delete the tickets are deleted.

Prev	Up	Next
1.1.4.7.3. Combine tickets	Home	1.1.4.7.5. Delete tickets